Contact & support
Answers to common questions. For everything else, write to us: a human replies within 48 business hours.
Write to us directly
Technical problem, refund request (via Apple or Google), suggestion or legal question: one single address.
Frequently asked questions
Do I need to create an account to use the app?
No, no account is needed. You start right away, without giving any personal information: no email, no password, no Google, Apple or social media sign-in. An anonymous identity, tied to your device, is simply created automatically on first launch: it is used only to link your Premium subscription and your AI token balance. Your menus, recipes and shopping lists are stored on your device. They can be kept through your phone's native backup (iCloud or Android backup), depending on your system settings.
What is free, and what does Premium add?
The free version covers all the organising (weekly planner, recipe book, shopping list), with no ads. It also gives access to part of Yumi's AI features thanks to tokens renewed every week. Menu Semaine Premium opens up more possibilities with the AI and adds extra features. The details of the current offer are presented in the app.
How do tokens work?
In the free version, each AI action (planning a week, making a recipe from your fridge, preparing a shopping list…) costs a few tokens. The cost is shown on the button before you start the action, and your balance is visible in the app. Tokens top up every week, up to a reserve limit. If a request fails, the tokens are given back. Tokens are free: they cannot be bought and have no monetary value.
How do I upgrade to Premium?
In the app, open the Premium screen (for example from your token counter or the settings). The details of the offer and its price are shown in the app before any purchase, depending on your country and your store. Payment goes through your Apple or Google account. Details in the subscription terms.
How do I cancel my subscription?
Cancellation is done from your Apple or Google account. On iOS: Settings → [Your name] → Subscriptions → Menu Semaine → Cancel. On Android: Google Play → Profile → Payments & subscriptions → Subscriptions → Menu Semaine → Cancel. Cancellation takes effect at the end of the period already paid: you keep Premium until then.
How do I restore my subscription on a new phone?
In the app, open the Premium screen and tap “Restore purchases”. Make sure you use the same Apple (or Google) account as when you purchased. Your subscription will be reactivated within seconds.
What exactly does the AI do, and where does my data go?
Yumi's AI plans meals, creates a recipe from your leftovers, answers your questions about a recipe, prepares your shopping list and estimates calories. To do this, our servers send our provider (OpenAI) only what is necessary, for example the title of a meal, the ingredients in your fridge, your language, your country, your preferences and your allergies, but never your identity. The app asks for your consent before first use. Everything is detailed in the privacy policy.
Where is my data hosted? Are there any ads?
Your menus, recipes and shopping lists are stored on your device, not on our servers. The only server-side data (subscription status, token balance, usage counters) is hosted in Europe (Google Firebase, Belgium region). Menu Semaine shows no ads and sells no data to third parties.
Does the app respect my allergies?
You can enter your allergies, and the AI is strictly instructed to leave out the ingredients concerned. That said, no automated system is infallible: always check the ingredients and labels yourself. See the nutrition & allergen disclaimer.
Are the calories shown reliable?
They are indicative estimates, useful to get an idea but not for medical monitoring or a prescribed diet. They do not take exact quantities or cooking methods into account. Details in the nutrition disclaimer.
How do I delete all my data?
In the app: Settings → Account → “Delete my account” (the “account” here means the anonymous identity created automatically by the app). Your menus, recipes, shopping lists and profile (stored on the device) are then permanently erased, along with the server-side data (subscription status, token balance, usage counters) and the anonymous identity itself. This action is irreversible. If a subscription is active, remember to also cancel it from your Apple or Google account.
Available on iPhone and Android? In which languages?
Menu Semaine is available on iPhone and Android, in English, French and many other languages, with suggestions suited to your country: App Store and Google Play.
How do I report a bug or suggest an idea?
From the app (the “Your feedback” section of the settings), or by writing to us at [email protected]. Your feedback directly shapes the next updates.
Didn't find your answer? Write to [email protected]: we reply within 48 business hours.